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Piccolo Plants Nursery Terms and Conditions

 

By using our website/ordering from us you agree to the following conditions and privacy policies


 

Terms of Sale

  • All payments are via Paypal or Wix Payments, both are secure payment processors

  • Items are sold subject to availability, We reserve the right to cancel and refund all/part of your order if we are not happy with the quality of the plants or they are out of stock.

  • We currently only post to England, Scotland, Wales and Channel Islands. Unfortunately due to the changes in plant health regulations we can no longer post to the EU or Northern Ireland, this will change as soon as we are able to.

 

Delivery

  • Delivery is via Royal Mail 1st or 2nd Class, this can be changed to DPD on larger custom orders.

  • If your order arrives damaged or not to your satisfaction please contact us immediately with photos and we will arrange a replacement or refund as soon as possible, please email or call the nursery as soon as possible on 07722486750

  • We post out orders every Tuesday and Thursday, this will be delayed due to cold weather at times. We will also need to dry the plants before posting out to you, any questions please contact us

  • Delivery is not tracked but we will receive confirmation once it has been delivered.

  • If you would like to cancel or change your order please let us know as soon as possible. This will not be possible once your order has been dispatched.

  • All plants will be shipped bare root, (No pot or soil) and will have been dried before despatch, on arrival please follow the care instructions within the parcel or contact us for advice

  • The plant pictured on the website is indicative only of the plant you will receive and won't necessarily be the exact one. Any questions about plant sizings please contact us before ordering.

 

Storage of information and Privacy Policy

  • Our Wix system stores information such as name, delivery address and contact details from previous orders, if you would like this removed please contact us. We use this information to fulfill your order and to contact you if we need to before dispatch regarding your order.

  • We send out emails a few times a month with updates from the nursery, if you would like to be removed from this list please get in touch.

  • We will never sell, distribute or pass on your information to anyone.

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